Contact Channels
Email Support
● Primary: support@sparklenco.com
● Response time: 24-48 hours
● Available 24/7 for queries
Support Scope
We Assist With
● Product information
● Order status
● Website navigation
● Payment issues
● Product care guidance
Not Covered
● Returns/exchanges (all sales final)
● Price adjustments
● Modification of completed orders
● Custom design requests
● Repair services
Response Times
Priority Levels
● Urgent (payment/order issues): 4 hours
● Standard queries: 24 hours
● General inquiries: 48 hours
● Weekend responses: Next business day
Language Support
● English (primary)
● Hindi
Privacy & Security
● Secure communication channels
● Information handled per Privacy Policy
● Account verification required
● No sensitive data via email
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